Section 2 non-interactive

11. Most customers experience less than one planned power outage per year. Would you prefer to experience planned power outages that occur less frequently but last longer, or are more frequent but shorter? *

I would prefer less frequent longer lasting planned outages
I think the current frequency and duration of planned outages is about right
I would prefer shorter planned power outages that occur more often

12. When there are severe weather events or other events outside of Evoenergy’s control you can lose power – these are known as unplanned outages. On average, Canberrans experience 0.6 unplanned power outages that last for 35 minutes per year. Would you pay more for your electricity supply if it meant unplanned power outages were restored faster? *

Yes, I would pay more if it meant unplanned outages were shorter on average
I am happy with the current unplanned outage duration
No, I would be happier with longer average unplanned outages times if it meant I could pay less

13. How important is it to you to receive real time communication of unplanned and planned power outages and ongoing updates for example via a text message to your phone or on the Evoenergy website? *

Not at all important
It is important but I don’t want to pay more for it
It is important and I would be ok with a small cost (less than $5^ per bill) to cover it

^ these numbers are hypothetical but they help us to understand if you would be prepared to make a financial investment.

14. Are there other areas Evoenergy could improve its customer service levels?

Section 2 of 6