Please enable JavaScript in your browser to complete this form.11. Most customers experience less than one planned power outage per year. Would you prefer to experience planned power outages that occur less frequently but last longer, or are more frequent but shorter? * I would prefer less frequent longer lasting planned outagesI think the current frequency and duration of planned outages is about rightI would prefer shorter planned power outages that occur more often I would prefer less frequent longer lasting planned outagesItem #1 I would prefer less frequent longer lasting planned outagesI think the current frequency and duration of planned outages is about rightItem #1 I think the current frequency and duration of planned outages is about rightI would prefer shorter planned power outages that occur more oftenItem #1 I would prefer shorter planned power outages that occur more often Next12. On average, Canberrans experience 0.6 unplanned power outages that last for 35 minutes per year. Would you pay more for your electricity supply if it meant unplanned power outages were restored faster * 1. Yes, I would pay more if it meant unplanned outages were shorter on averageI am happy with the current unplanned outage durationNo, I would be happier with longer average unplanned outages times if it meant I could pay less 1. Yes, I would pay more if it meant unplanned outages were shorter on averageItem #1 1. Yes, I would pay more if it meant unplanned outages were shorter on averageI am happy with the current unplanned outage durationItem #1 I am happy with the current unplanned outage durationNo, I would be happier with longer average unplanned outages times if it meant I could pay lessItem #1 No, I would be happier with longer average unplanned outages times if it meant I could pay less Next13. How important is receiving real time communication of unplanned and planned outage updates to you e.g.: via an SMS or on the website / outage map? * Not at all importantIt is important but I don’t want to pay more for itIt is important and I would be ok with a small cost (less than $5^ per bill) to cover it. Not at all importantItem #1 Not at all importantIt is important but I don’t want to pay more for itItem #1 It is important but I don’t want to pay more for itIt is important and I would be ok with a small cost (less than $5^ per bill) to cover it.Item #1 It is important and I would be ok with a small cost (less than $5^ per bill) to cover it. ^these numbers are hypothetical but they help us to understand if you would be prepared to make a financial investment.Next14. Are there other areas Evoenergy could improve its customer service levels? *Next
