How do your answers compare with others who have completed this survey?
11. Most customers experience less than one planned power outage per year. Would you prefer to experience planned power outages that occur less frequently but last longer, or are more frequent but shorter?
13%
I would prefer less frequent longer lasting planned outages
73%
I think the current frequency and duration of planned outages is about right
14%
I would prefer shorter planned power outages that occur more often
Total Votes: 850
12. When there are severe weather events or other events outside of Evoenergy’s control you can lose power – these are known as unplanned outages. On average, Canberrans experience 0.6 unplanned power outages that last for 35 minutes per year. Would you pay more for your electricity supply if it meant unplanned power outages were restored faster?
9%
Yes, I would pay more if it meant unplanned outages were shorter on average
74%
I am happy with the current unplanned outage duration
18%
No, I would be happier with longer average unplanned outages times if it meant I could pay less
Total Votes: 850
13. How important is it to you to receive real time communication of unplanned and planned power outages and ongoing updates for example via a text message to your phone or on the Evoenergy website?
8%
Not at all important
78%
It is important but I don’t want to pay more for it
14%
It is important and I would be ok with a small cost (less than $5^ per bill) to cover it
Total Votes: 850
15. Would you be prepared to pay more for your electricity supply to improve the resilience of the electricity network?
38%
No, I am not prepared to pay more
35%
I would be prepared to pay $10 more per year on my electricity bill^
27%
I would be prepared to pay $20 or more extra per year on my electricity bill^
Total Votes: 817
17. Before today, did you know what an electricity tariff was?
9%
No, I had no idea
56%
Yes, vaguely but without a lot of detail
35%
Yes, I know quite a lot about them
Total Votes: 808
18. Do you know what type of retail electricity tariff you are on currently?
35%
Yes a ‘flat’ tariff
8%
Yes a ‘demand’ tariff
19%
Yes a ‘time-of-day’ tariff
38%
No, I’m not sure
Total Votes: 808
19. Would you change how you use your electricity if it saved you money?
56%
Yes, I want to know when it is more and less expensive to use electricity
35%
Only if I could do it automatically without thinking about it too much
9%
No, I want to use electricity whenever I want to, cost doesn’t bother me
Total Votes: 808
20. Evoenergy needs to invest in new infrastructure to enable the electricity generated from solar to be exported to the network. As solar becomes more popular, who should pay for the infrastructure upgrades to allow customers to export their solar?
23%
Only customers who have solar should pay for these upgrades
11%
I’m not sure
65%
Everyone should pay for these upgrades, as they may benefit in the future
Total Votes: 776
22. Do you think that it’s fair to use tariffs to encourage households to use their own generated electricity during the day, or store it for export during evening or morning peaks?
51%
Yes, it is fair to use tariffs to encourage customers to export electricity when lots of electricity is needed
22%
I’m not sure
27%
No, it is not fair. Customers should be able to export whenever they want at the same cost
Total Votes: 776
Thank you for completing our survey.
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